Life can be messy. You can’t stop accidents from happening but you can save the day and your carpets by following our DIY spot cleaning guides. Carefully follow the steps below to remove spots and stains. If you feel unsure, please give Spotless a call.

Please note: The following stain removal steps are to be used at your own risk. Always pre-test products in a hidden area before applying to the affected area to be certain fibers will not be damaged. Always wear gloves and follow appropriate safety precautions.

Food, Water, Biological, Grease, Ink , Rubber Heel Marks

Individual planks, strips or parquets that are heavily gouged or damaged can be replaced by a professional flooring installer.

Like any floor covering, finished wood floors will show signs of wear over time. By observing a few precautions and setting up a regular cleaning routine, you can expect many years of beauty from your floor. The following are examples of the reasonable and necessary maintenance you are expected to perform. They are not intended to be an exclusive list.

1. Sweep or vacuum regularly since built-up grit can damage the surface of your flooring. The vacuum head must be a brush or felt type. Be certain the wheels of the vacuum are clean and do not damage the finish. Do not use a vacuum with a beater bar head. If you have larger hard surface areas, a backpack style vacuum with a soft bristle floor attachment can be very helpful.

2. Remove spills promptly using a soft cloth and cleaning products recommended by your flooring manufacture.

3. Avoid steam cleaners as well as using large volumes of water to clean your floor. This can severely damage your flooring.

4. Use a terry cloth or microfiber flatmop. We recommend Bona Hard wood cleaner. Always vacuum your floor prior to cleaning. Do not allow excess cleaner to remain on the floors surface as this may permanently damage the wood fiber.

5. Important: Use the right cleaner. Do not use oil soaps, liquid or paste wax products or other household cleaners that contain citrus oils, lemon oil, tung oil, silicon, ammonia or vinegar. Use of these and other such products will harm the long-term performance of your floor and may also affect its recoat-ability. 

 Do not use 2 in 1 cleaners with polish that may contain acrylics or urethane polish to restore gloss – damage resulting from the use of these products will not be covered under warranty and produce unsatisfactory results.

Wipe up spills immediately.

Vacuum, sweep or dust mop your hardwood floor once a week, or more, if needed. The vacuum head must be brush or felt, and a wand attachment is preferable.

Use interior and exterior doormats at entrances to collect dirt and moisture and prevent it from being tracked onto the floor.

Use rugs: Area rugs are recommended in front of kitchen sinks, at all pivot points and within high-traffic areas. The rugs must be made of a breathable material to prevent moisture entrapment. Place runners and area rugs (with slip-resistant backings) along high-traffic areas.

Keep animal nails trimmed to prevent finish scratches.

Use appliance lifts. To prevent surface damage avoid rolling heavy appliances and furniture on the floor. Use plywood hardboard or appliance lifts, if necessary.

Use furniture pads. Use furniture leg protector pads under all furniture legs. Replace hard, narrow furniture rollers with wide rubber rollers.

Keep it dry: Keep the relative humidity in your home between 35% and 55%.

Protect your floor from direct sunlight.

DON’T: Walk across your floor in poorly maintained shoes with heel taps, spike heels or with any sharp object protruding from your shoe, or allow furniture to rest on the floor on small metal tips or hard domes.